Refunds are processed in line with the Rules of the QNMU.
Refunds on application for membership:
Rule 7. Application for Membership
This rule outlines the criteria for applying for membership. Without limitation to any other clause contained in Rule 7, clause (j) states:
j) The Executive may reject an application if they do not accept the applicant is bona fide, provided
that where an application is rejected, any monies paid by the applicant will be reimbursed.
Refunds on resignation of membership:
Rule 16. Resignation
This rule outlines the criteria for resigning from membership of QNMU. Without limitation to any other clause contained in Rule 16, clause (f) states:
f) Any subscription paid by a member in respect of a period beyond when the member's notice of resignation
takes effect will be remitted to the member, if requested by the member.
Refunds on membership paid greater than 12 months in advance:
A request for refund may be made where, as a result of a change in classification or hours worked, membership fees have been paid for a period in excess of 12 months.
Requests must be in writing and should be forwarded to the Membership team via email at [email protected]
Refunds on cancellation of events or training offered by QNMU:
Cancellation/failure to attend by member
Members wishing to cancel an enrolment in training or events offered by QNMU must do so at least 7 days prior to commencement.
Cancellations within 7 days of commencement may, at the sole discretion and approval of QNMU, be transferred to another member, or be forfeited.
Refunds will not be available to registrants who fail to attend the training course or event.
All refund requests must be made by the registered attendee or credit/debit card holder and must include:
- the name of the attendee;
- name and date of the training course or event enrolled in;
- method pf payment;
Refunds will be credited back to the original source used for payment unless otherwise requested.
Cancellation by QNMU
From time to time QNMU may cancel or reschedule a training course or event. Should this occur, QNMU will offer to transfer registration to another suitable and available course/event or alternatively, offer a refund of all monies paid.<
Disputes relating to Direct Debit charges:
The process for managing disputes relating to charges made under a direct debit arrangement are outlined in Clause 5 of the QNMU Direct Debit Request (DDR) Service Agreement.
This agreement is designed to explain:
- what a member’s obligations are when undertaking a Direct Debit arrangement with QNMU
- what QNMU’s obligations are as the Direct Debit provider
Clause 5. Disputes
5.1 If you believe that there has been an error in debiting your account, you should notify us directly on 3840 1440 or toll free 1800 177 273 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up with your financial institution direct.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing
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