Grievance procedure

A grievance is a matter that an employee or a group of employees feel is cause for complaint. It can include situations where an employee feels that a decision made, a process, or the behaviour of another adversely affects them. Grievances can cover a range of workplace issues and they may involve an individual or the entire workforce. It is in everyone’s interest to resolve workplace issues promptly and as close to the local level as possible. This information sheet outlines what is a grievance, grievance or dispute settlement procedure, the role of QNMU and alternatives to the grievance process.